Help Center

Our Corporate Headquarters and Warehouse is located in Seattle, Washington (USA).

We do not guarantee any cancellation requests. Orders are sometimes processed faster than customer service requests. We can only cancel an order if the status shows unfulfilled at the time your email is answered.

TO CANCEL: Email support@shopeogram.com immediately. Please include your order number and full name in the email. Make the subject line of your email - CANCEL ORDER.

Unfortunately, we are unable to change any items in your order. To ensure efficient processing and maintain accurate inventory levels, orders are sent straight to our warehouse to be picked and packed.

The following items may cause your order to be canceled:

Incorrect billing address for credit card

Too many failed payment attempts

Multiple payment attempts with different card numbers

No response to an address verification email after 7 days

No response to a credit card verification email after 10 days

Please email us at support@shopeogram.com for further questions.in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.