Help Center

Where are you located?

Our Corporate Headquarters and Warehouse is located in Seattle, Washington (USA).
Can I cancel my order?

We do not guarantee any cancellation requests. Orders are sometimes processed faster than customer service requests. We can only cancel an order if the status shows unfulfilled at the time your email is answered. TO CANCEL: Email support@shopeogram.com immediately. Please include your order number and full name in the email. Make the subject line of your email - CANCEL ORDER.
Can I change or modify my order?

Unfortunately, we are unable to change any items in your order. To ensure efficient processing and maintain accurate inventory levels, orders are sent straight to our warehouse to be picked and packed.
Why was my order canceled?

The following items may cause your order to be canceled: Incorrect billing address for credit card Too many failed payment attempts Multiple payment attempts with different card numbers No response to an address verification email after 7 days No response to a credit card verification email after 10 days Please email us at support@shopeogram.com for further questions.in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.