Return & Refund

Return & Refund Policy

Every single request is honored on a case-by-case basis. If you would like to return the product, please contact us within 30 days from the delivery date. We would love to resolve the issue please go through the written return policy.

Cancel order

we usually ship immediately the orders, Therefore if you'd wish to cancel your order please contact us immediately will send a involve participation by the processing department but we'll not guarantee however you'll always return the order once you received it.

Customer claim

Customers can make a return of the product (s) within 30 days of the purchase. No return will be allowed after the 30th day.

Return Policy

We understand that there are times you'd possibly not like your Products product, which we offer a 30-day window to return your product for a refund if in unused and excellent condition. If you'd wish to return your item, There is no restocking fee but When you want to return an item, the shipping cost must be bear by you as well.
We accept returns when your product is broken, not the same as your order, not the same size, false product, damaged or defective product, or if you change your mind.

Return Process

You have to email us that you want to exchange the product for some reason (mention the exact reason for exchange) along you must submit proof that you purchase the product from us. Such as the receipt of buying the product. The product must be with the original package.

When you want to return an item, we do not take any tax, charge.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds Process

When we approve your refund request, we will inform you through the mail, and you will be refunded as the same as your original payment. It may take up to 3 or 5 business days.

Restocking fee

No restocking fee.

For more information

Visit us: 4500 9th Avenue NE, Seattle, WA 98105
Call us: +1 206-649-8900
E-mail us: support@shopeogram.com